Is Cursor Down? Check the IDE, CLI and Cloud Agents

Cursor can be open on your desktop while its AI features fail. A cloud agent can stop responding while local editing still works. Before asking whether Cursor is down, identify which of those experiences is broken.

Start with the official Cursor Status page. Check the IDE, CLI, Cloud Agents or website component that matches your task, then read the incident notes. This article is an evergreen diagnostic guide. It does not claim that Cursor is currently available or unavailable.

Is the editor broken or just the assistant?

Save the file you are editing. Can you open another local file, make a harmless edit and inspect a diff? Does the terminal run an ordinary local command? Those checks help establish whether the basic local workspace is usable.

Then identify the AI failure. Is a request rejected immediately, stuck before any output, interrupted during generation or blocked while running a tool? A permission prompt or a command waiting for input can look like a stalled assistant without indicating a Cursor outage.

Avoid reinstalling the application as the first test. Save unsent prompts and capture the visible error before restarting. If the editor itself cannot open, note the application version and whether the same project opens in another installed editor.

Is it happening beyond my machine?

Ask a teammate to try a small request in the same Cursor surface and, where possible, with the same model. Compare a permitted alternative network if both of you share a company proxy. Keep the test free of sensitive project content.

If the teammate succeeds, compare account, model, client version and network rather than concluding your report was wrong. If both fail, check whether the shared factor is Cursor, your organization or the model provider.

Make one change at a time. A useful note lists the request type, time, error and results of each comparison. “Browser works, desktop fails on the office network” is far easier to investigate than a list of five settings changed before the next attempt.

Which Cursor component fits the symptom?

Treat this as a map for investigation, not a diagnosis from a single symptom. A cloud-agent problem could involve repository access, environment setup or generation. Find the last completed step before assigning a cause.

Could a proxy or network be responsible?

Cursor's network troubleshooting guidance covers connectivity, proxy and remote connection problems. Compare its guidance with your environment rather than disabling security controls across the machine.

If the issue appears only on a managed network, collect the error and involve the network administrator. An authorized comparison outside that network can be useful. It is not an instruction to bypass your organization's access policy.

If the project lives on a remote machine, inspect the remote connection separately. The editor's connection to that machine and its connection to an AI service are different paths. Working local files do not prove either remote path is healthy.

Could the model provider be down instead?

The model selected in an editor can be part of the failure path. Check whether the official incident names a particular provider or model. A single failed model does not establish that every Cursor feature is affected.

If the symptoms point to Claude, the Claude diagnostic guide explains the distinction between direct Claude access and another product using it. A successful request directly to a provider is useful evidence, but it does not test Cursor's exact routing, account or integration.

Similarly, a cloud agent unable to access a repository may require checking GitHub availability. Do not switch models to solve a Git authentication or repository permission error.

How should I check a cloud agent?

Record the run identifier and last visible state. If the connection to its interface drops, do not assume the remote work stopped. Cursor describes cloud agents as running in remote environments, so your local editor is not the complete record of their activity.

When access allows, inspect the branch, commits and run output. Avoid launching duplicate agents against the same task while the earlier state is unknown. Also avoid resetting a branch just because its latest changes are not visible in your local clone yet.

What do partial outages and outside reports mean?

A partial outage means a limited portion of the service is affected, according to the provider's description. It may concern a surface or subset of users. Read that description instead of interpreting the color as a promise about your own session.

Downdetector and social posts can corroborate similar symptoms, but report volume does not identify the failing component. Compare timestamps and specific features. The status-page guide explains why official green status can coexist with a real problem.

Once you have enough evidence to stop local troubleshooting, use the Cursor outage playbook. Preserve prompts, continue available local work and verify unfinished agent activity before resuming. You do not need a perfect root-cause diagnosis to avoid duplicate work.